In this Extraordinary Presentation You Will Learn How To:
- Give and Receive “WOW” Experiences
- Build Love and Loyalty
- Become World Class
- Exceed Customer Expectations
- Earn Respect and Appreciation
- Build Your Charisma
The “WOW” Factor! begins with treating everyone you work with as your customer. It incorporates the Golden Rule, “Treat others as you would like to be treated.” Therefore, customer service is a worthy business core value, as well as an important personal one. Employees tend to treat customers as they are treated by the company. Bad service and bad attitudes are merely reflections of the way people have become accustomed to treating one another.
Synergy works from the “inside out” and it’s paramount that everyone in every department understands the principle of service. Service from the internal to the external drives the financial engine of a business. Good service increases revenue, lowers costs and reduces staff attrition. Everyone should be service minded and empowered to solve problems immediately and directly. The senior executives, managers, service representatives, sales people and receptionists need to be committed to service. Trust and loyalty are reinforced when all customers are taken care of in an effective, efficient and friendly manner.
Duration: One and half day workshops