Captain WOW! and The Triple A Team

Captain WOW! and The Triple A Team Delivering The WOW! Customer Experience by Chris Alexander and Mary Mcnulty Spreading both joy and happiness to anyone who touches the organization requires the leadership of Captain WOW! As leader of the Triple A Team you ZAP! internal conflict. You KAPOW! disgruntled customers with service which truly reflects your name WOW! With the support [...]

By | 2018-08-01T07:17:16+00:00 September 30th, 2016|Synergy Blog|0 Comments

The Purpose of Proper Training

As American industry shifts from the traditional top down management style of past generations to today’s high performance organizations, training is essential. It is necessary to help all levels within the business to understand the new role they will soon undertake. With the transformation, responsibilities will be placed at the lowest level. It is essential [...]

By | 2018-08-01T07:17:16+00:00 December 23rd, 2015|Synergy Blog|0 Comments